PRIVACY POLICY

The Electrum Group respects the privacy of all users of its website, guarantees the confidential and secure treatment of all information provided by its customers, in accordance with the RGPD – General Data Protection Regulation.
All personal data collected by the site are intended exclusively for the commercial use of the Electrum Group, under no circumstances being made available to third parties.
The customer, through the web space or any other form of contact, will always have access to his personal data and the possibility of updating or removing them.

Responsible for data processing

The Electrum Group is responsible for processing the personal data that is collected during the use and/or registration in this web space.
The privacy policy is intended to inform the collection, treatment and protection of personal data provided online.
The Electrum Group intends to make known how it collects, uses and protects the personal data and information that the user makes available. The following statement applies solely and exclusively to the Electrum Group web space and regulates all information collected about users and their requests for contact and/or quote.
When browsing the web space and using the functionalities present, the user accepts this Privacy Policy and consents to the use of his personal data in the manner described below.
You may request clarification on this Privacy Policy and on the Processing of Personal Data Protection, sending your questions to:

ELECTRUM GROUP

ElectrumTrofa – lluminaçao, Lda. | G.I.M. – Gestão Integrada de Manutenções, Lda.
Rua do Progresso, 253 | 4785-647 Trofa
geral@electrumtrofa.com

Information gathering

The Electrum Group recognizes information regarding the use of the web space and its features, such as device information, registration and location information and cookies.

What are personal data

Any information that concerns an identified or identifiable living individual, either through an identification number or another specific element that identifies him.

Collection of personal data

The user can browse and use this web space without having to provide any personal information. However, to make contact requests, clarify doubts, subscribe to newsletters, obtain quotes or consult more information about the products via the web, the user will have to provide essential information in order to follow up on the request. In this way, personal data is requested and provided only when the user submits a form, subscribes to the newsletter or intends to access the reserved area of the website.
The Electrum Group collects the following information from and about you at the indicated locations:

• “Contact us for more information” form: the user provides the name, email, country and how he arrived at our company
• Newsletter subscription: the user provides the name and email
• Registration in the “Reserved Area”: the user provides the name, company name and email

The information collected about the user will be used, solely and exclusively, by the Electrum Group, which guarantees that this information will not be used or shared with third parties for promotional purposes via email, social networks, letter or telephone.

Purpose of collecting personal data

Purpose of collecting personal dataThe data collected is essential to respond to questions and requests for quotes, suggestions or complaints from the user. They may also be used for billing for goods or services awarded and for Electrum Group marketing actions.

Responsible for data processing

The Electrum Group is responsible for processing personal data.

Right of access, correction, opposition and deletion of personal data

The user may, at any time, after completing his order successfully, access the information and cancel the subscription. You can request the deletion of your data for the purposes of marketing campaigns and to do so just send a message to Electrum Group via email: info@electrumtrofa.pt

Young users

Our products are intended for adults or with their express authorization (over 16 years old).

Electronic communications

The user can receive information from the Electrum Group of two (2) types:

• Information and response related to requests for information or quotes (following the “Contact us for more information” form)
• Periodic information about the web space, products, news, promotions and campaigns, requiring the user to subscribe.

Electronic communications subscription

The Electrum Group newsletter service is a free service available to any user of the web space.
By subscribing to any of the electronic communications presented, the user acknowledges and accepts that the Electrum Group makes contact through the email address to keep users, suppliers, partners and customers informed and updated about products, services, campaigns and/or promotions.
The user agrees that he can cancel at any time and that the information provided through this web space is stored and processed for the purpose of marketing communication. Your personal data is treated confidentially, in accordance with the data protection law in force.
Electrum Group reserves the exclusive right to remove any user’s subscription to the newsletter, without prior notice, if it suspects that it is a false subscription.
The user can change and/or revoke their consent at any time, through the web space or via email: info@electrumtrofa.pt

Frequency of electronic communications

Electrum Group electronic communications are sent periodically when necessary to communicate and inform subscribers. As a rule, newsletters are sent monthly, except for situations in which the Commercial & Marketing Director of the Electrum Group understands, in the interests of subscribers, to change the frequency.

Limitation of Liability for Electronic Communications

The Electrum Group reserves, at any time, the right to modify or discontinue sending communications, as well as the exclusive right to unsubscribe from the newsletter without prior notice.

Unsubscribe from electronic communications

The newsletter sending service is continuous, without an established term and can be canceled at any time by the user. If the user has problems with the functionality of removing the subscription, he must send an email to: info@electrumtrofa.pt requesting the cancellation of the service.

Updates to the Privacy Policy

The Electrum Group reserves, at any time, the right to review and update its privacy policy, through an updated communication available on our web space.
This information was updated on May 8, 2023.

Contact us

If you have any questions or clarifications, contact us by phone +351 252 480 360 (Call to the national fixed network) or via email: geral@electrumtrofa.com